Zomato Fails To Deliver Momos Worth INR 133, Told To Pay INR 60,000 to Woman in Karnataka
The woman placed an order for Momos on August 31, 2023, paying INR 133.25 via G-Pay. Despite receiving a message that her order was delivered 15 minutes later, she claimed she never received the food nor saw any delivery agent.
Bengaluru, July 12: In a recent ruling, the District Consumer Disputes Redressal Commission in Dharwad has ordered Zomato to compensate a woman with INR 60,000 for failing to deliver her order of momos. The decision, dated July 3, came after Sheethal, a resident of Dharwad, lodged a complaint against the food delivery platform.
According to the report published by Indian Express, Sheethal had placed an order for Momos on August 31, 2023, paying INR 133.25 via G-Pay. Despite receiving a message that her order was delivered 15 minutes later, she claimed she never received the food nor saw any delivery agent. Upon contacting the restaurant, she was informed that the delivery agent had collected the order. Zomato Asks People Not To Order Food During Peak Afternoon Unless Necessary.
Efforts to reach the delivery agent through Zomato's platform proved futile, prompting Sheethal to email a complaint to Zomato. She was advised to wait 72 hours for a response, which never came. Subsequently, Sheethal issued a legal notice to Zomato on September 13, 2023. Zomato's counsel denied the allegations in court, but the commission found their defence unreliable.
On May 18, Sheethal confirmed she received a refund of INR 133.25 on May 2. The commission concluded that Zomato's failure to deliver the order and their delayed response constituted a deficiency in service, causing significant inconvenience and mental distress to the complainant. Zomato Expands ‘Priority Food Delivery Service’ to Three More Cities in Delhi, Hyderabad and Pune After Offering in Parts of Mumbai and Bengaluru.
The commission stated, "Zomato is responsible for fulfilling online orders. Despite receiving payment, they failed to deliver the product, causing inconvenience and mental agony to the complainant. Therefore, Zomato is liable to answer the claim."
(The above story first appeared on LatestLY on Jul 12, 2024 02:04 PM IST. For more news and updates on politics, world, sports, entertainment and lifestyle, log on to our website latestly.com).