Several iPhone Apps Recording User Screen Taps & Swipes Without Their Permission
Popular iPhone Apps such as Expedia, Air Canada, Hotels.com have been found recording the screen taps and swipes without the knowledge of the users.
San Francisco, Feb 7: Several popular iOS apps, including Expedia, Air Canada, Hotels.com, and Hollister, have been found recording user screen taps and swipes without informing them, much less asking for their permission, even as Apple has always positioned itself as a champion of security and privacy. This technology essentially allows developers to record displays and review how users interacted with their app. Apple Again in Trouble? Lawsuit Filed For Forcing iPhone Owners To Purchase New Chargers.
Apps such as Abercrombie & Fitch, Hotels.com and Singapore Airlines also use Glassbox, which is a customer experience analytics company, and one of a handful of firms that allows developers to embed "session replay" technology into their apps. WhatsApp Screen Lock Feature Rolled Out For iOS Users; Here's How Apple Users Can Use WhatsApp Fingerprint Authentication To Keep Conversations Safe.
It's not an industry that's likely to go away any time soon as firms rely on this kind of session replay data to understand why things break which can be costly in high-revenue situations. Meanwhile, the iOS apps that were found recording user screens do not mention using session replay technology in their privacy policy.
However, Abercrombie said that using Glassbox "helps support a seamless shopping experience, enabling us to identify and address any issues customers might encounter in their digital experience", according to 9to5Mac.
(The above story first appeared on LatestLY on Feb 07, 2019 01:11 PM IST. For more news and updates on politics, world, sports, entertainment and lifestyle, log on to our website latestly.com).