Mobile Exchange Scam? Lawyer Says Amazon Delivery Executive Denied Exchange of iPhone 13 With New iPhone 15 After Getting OTP, Took Back ‘Delivered’ Product

On August 1, 2024, an X user, Mukund P Unny (@eminentjurist) shared a troubling experience with Amazon India. Mukund shared that on July 21, 2024, he ordered an iPhone 15 in exchange for his iPhone 13. The next day, a delivery executive arrived, collected the iPhone 13, and provided the new phone. However, the executive asked for an additional OTP for exchange, which Mukund did not have. The executive then called his supervisor, who informed Mukund that the exchange team was different and requested to return the new phone, assuring a reattempt delivery for the next day. On July 23, 2024, Mukund contacted Amazon Customer Care and was assured of a refund if the product was not delivered. However, upon further inquiry, Mukund was informed that the investigation was complete and no refund would be issued. Mukund expressed his frustration, stating,  “Now, we are staring at a loss of INR 38,000 and a possible scam done by the supervisor, delivery exec, and others at Amazon.” Amazon India has responded to this matter and advised him to contact their support team for further assistance. Dating Scam: Visakhapatnam Engineer Scammed of INR 28 Lakhs by Fake Profiles; Police Identify One Suspect.

Customer Confused Over Multiple OTP Requests

Supervisor Requests Product Return Despite Delivery Confirmation

Refund Assured by Amazon Customer Care if Product Not Delivered

Customer Suspected Possible Scam Involving Supervisor and Delivery Executive

Amazon Advised To Contact Support Team for Assistance

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