Ever since Airbnb was launched in 2008, CEO Brian Chesky has seen and heard it all when it comes to customer complaints. But one specific incident stands out. An old video of Brian Chesky talking about his most bizarre customer complaint—asking for a full refund over a haunted house—is going viral online. In the video, Brian explains that one day, a customer called requesting a full refund. When asked why, the customer claimed the house was haunted and there was a ghost. Upon contacting the hosts, they confirmed that there was indeed a friendly ghost named Stanley, and it was mentioned in the listing description, which was also later confirmed. Chesky added that guests were upset because Stanley has been harassing them all night and wasn’t really friendly. Watch the video below. Ghosts on a Plane? Scared Passengers Capture Floating Spirits at Nearly Empty Airport in Phuket, Old Video Resurfaces Online.

Stanley, the Friendly Airbnb Ghost!

Stanley, the Annoying Ghost?

 

View this post on Instagram

 

A post shared by Ma Li Gusta (@majapiraja81)

Bizarre Customer Complaints

 

View this post on Instagram

 

A post shared by Buni Innovation Hub (@bunihub)

(SocialLY brings you all the latest breaking news, viral trends and information from social media world, including Twitter (X), Instagram and Youtube. The above post is embeded directly from the user's social media account and LatestLY Staff may not have modified or edited the content body. The views and facts appearing in the social media post do not reflect the opinions of LatestLY, also LatestLY does not assume any responsibility or liability for the same.)