A passenger who paid extra for a window seat on an Air India flight from Delhi to Bengaluru was shocked to find his seat damaged, post which he criticized the airline in a social media post. The passenger discovered the damaged seat on Thursday, April 4, after which the airline called in an engineer to assist him. But according to the passenger, the engineer was unable to repair the damaged seat. He questioned Air India's subpar services in further detail, wondering why the airline wasn't even able to provide customers a comfortable seat. In response to the passenger's tweet, Air India requested the passenger's booking information. Afterwards, they gave him the assurance that the airline will look into the situation and take appropriate action. Air India Passenger Shares Video of Flight With Non-Functional Reading Lights and Broken Seats.

Passenger Slams Air India For Providing Broken Window Seat on Flight

Air India Responds

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