Air India issued a full refund after Anip Patel, CEO of CaPatel Investments, publicly criticised the airline's business class service on social media. Patel, an Indian-American businessman, described his non-stop flight from New Delhi to Chicago as the "worst" flying experience of his life, highlighting issues such as worn-out seats, stains, and malfunctioning in-flight entertainment. He also complained about the lack of Wi-Fi on the 15-hour journey. In a viral video posted on Instagram and TikTok, Patel showcased the poor conditions. Air India responded by refunding the full USD 6,300 (Rs 5.2 lakh) fare without requiring an official complaint. Patel expressed satisfaction with the resolution. Indian-American CEO Anip Patel Shares ‘Worst First Class Cabin’ Experience With Air India, Calls Delhi-Chicago Flight a ‘Nightmare’ (Watch Video).

Air India Issues Full Refund After CEO Anip Patel Criticises Business Class Experience

 

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