The Kerala Consumer Forum recently ordered a bank to compensate a customer, stating that the bank's failure to provide an insurance policy despite deducting premium is an "Unfair trade practice". The District Consumer Disputes Redressal Commission of Ernakulam ordered the Canara Bank to compensate a customer after failing to provide insurance coverage and certificate to him, even after deducting the premium. The Bench comprising President DB Binu and Members V Ramachandran and Sreevidhia TN said, "The actions of the opposite party, i.e., their assurance of providing insurance coverage and a certificate, coupled with their subsequent failure to fulfil this promise despite deducting the premium, signify a clear deficiency in service and unfair trade practice. This deficiency in service has led to the complainant's inability to claim cashless benefits for medical expenses incurred, resulting in substantial hardship and emotional distress.," reports Live Law. HC on Family Maintenance: Mere Rs 4,000 Interim Maintenance Awarded to Wife, Her Two Daughters Not Enough for Their Sustenance, Says Calcutta High Court.

Kerala Consumer Forum Orders Compensation

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