The Consumer Disputes Redressal Commission (CDRC) of Delhi East district recently imposed a fine of Rs 45,000 on Amazon and a retailer for taking nearly a year and a half to issue a refund for a faulty laptop. Members of the CDRC stated that it was Amazon's duty to ensure the sale of genuine, defect-free products and to promptly replace faulty items and issue refunds. The commission observed while hearing a complaint by an Amazon user who alleged that after taking back the faulty laptop it delivered, Amazon took a year and five months to issue a refund. Amazon Echo Devices Are Not Just Speakers or Monitors, They Are Convergence Devices, Says Delhi High Court While Allowing Exemptions in Customs Duty.

Consumer Court Fines Amazon

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