An Air India flight from Mumbai to Bengaluru was rescheduled at the last minute, causing significant inconvenience to passengers. One flyer voiced his frustration on social media, stating, “Going to miss my flight.” Air India promptly responded to the complaint, offering assistance and addressing the situation. The airline expressed regret for the inconvenience caused by the sudden schedule change and assured affected passenger that he would be accommodated on an alternate flight or he can get full refund if he chooses to do so. Air India Express Flights Cancelled: Tata Group-Owned Airline Cancels Several Flights as Cabin Crew Members Take 'Sick Leave' in Protest, Say Sources.
Air India Replies to Passenger Who Expressed Frustration Over Rescheduled Flight
Dear Sir, Thank you for speaking with us. As we investigate the reasons for the change in departure times, we have provided you with the option of an alternate flight or a full refund. We sincerely apologize for the inconvenience caused & look forward to serving you again.
— Air India (@airindia) July 4, 2024
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