Zomato Gold Policy Changed, Disappointed Users Says They Have Been 'Cheated'

Zomato, restaurant search and discovery service entered the good books of its users when they rolled out Zomato Gold. According to its rules, users could avail 1+1 on food or 2+2 on drinks. While that was quite a steal deal, the app-based service has changed its Zomato Gold rules. Last week, Zomato Gold informed its users that from Monday onwards, there will be a change in its Gold membership policies.

According to Zomato Gold's rules and regulations, users dining by themselves will not be able to avail of its benefits. And if there were two or three diners on the table, only one could avail of its facilities. If there are four or five diners, then two unlocks will be allowed and so on and so forth. There is still no cap on the maximum number of unlocks allowed. The release also mentioned that if there are twenty diners then ten Gold can be unlocked. Zomato Executive Adds a Roasted Fly on Biryani Order in Delhi After Woman Complains Against It

Check out the tweets below:

@Zomato

@ZomatoIN@zomatocare@deepigoyal

new Zomato policy is really making me angry,if I alone want to go and eat,I cannot use my Zomato gold.I paid for it and still I cannot use it for myself alone.U people have cheated Ur customers.U owe us response. #zomatogoldcheater

— Prateek (@bigbangTEEK) September 18, 2018

The new terms and conditions for Zomato Gold members have them fuming. Most have taken to social media to express their displeasure stating the rules were different when they had subscribed for the feature.

Wow @Zomato @ZomatoIN

That's such a cheap shot. Why would you do that, and that too to existing customers? Maybe for new customers, you could've introduced new rules. This is really bad. #ZomatoGold #Fraud pic.twitter.com/WMKQTnv1MZ

— Rahul Kapoor (@rahulrulzzzz) September 11, 2018

Hey @Zomato , could you tell me how can I get my zomato gold cancelled and get my refund? The terms have changed and this is not what I had signed up for.#zomatogold #unethical @UfterYou

— Jayant Dalmia (@DusRupiya) September 13, 2018

Some stated that Zomato can change their rules but it should be for new users and not for the existing ones who have already paid for it. Many users shared their reviews with the hashtag #zomatogoldcheater.

#Zomatogold was sold to us claiming multiple users can unlock gold and avail of 1-on-1 offers at the same table. Earlier 4 gold members could unlock 4 offers. Now there is a cap, where 4 can avail of 2 offers. Hence 2 gold accounts are useless. #zomatogoldcheater #scam

— Nekzaad (@nekzaad) September 18, 2018

Major change is #zomatogold policy And you didn't even care to intimate members??

I have got no email on this.

@Zomato pic.twitter.com/s75NEjqn7T

— Bhargav Mehta (@Bhargav_A_Mehta) September 12, 2018

A user pointed out that while a user pays for the feature they themselves cannot use it as a single diner. Another stated how Zomato constantly sent them emails to invite more subscribers for the feature. When the Zomato Gold network grew, they changed the policy. The Gold feature became so popular among users that they had to make membership 'invite only'. The Zomato Gold annual membership costs Rs 1,900. People also started giving negative reviews for the app on Play Store.

(The above story first appeared on LatestLY on Sep 18, 2018 08:05 PM IST. For more news and updates on politics, world, sports, entertainment and lifestyle, log on to our website latestly.com).