Customers’ honest reviews and ratings on TripAdvisor play an important role in helping others chose a restaurant or a hotel. But sometimes, not all restaurant owners are going to accept the bad reviews. Much like this Indian restaurant owner in Scotland whose comeback to a customer’s scathing review has taken over the internet. The screenshot of Shimla Cottage’s reply to its recent visitor is going viral, and it is savage, to say the least. People online are praising the restaurant for reacting unapologetically to TripAdvisor user’s review on a £3.50 three-course meal. Zomato Shuts Down Bigoted Customer Who Cancelled Food Delivery From Non-Hindu, Says 'Food Doesn't Have Religion', Wins Hearts. 

Situated in Coatbridge, North Lanarkshire in Scotland, Shimla Cottage is all over the headlines now. As per the tweet, it appears that the customer ordered pakora, a chicken-based main course and fudge cake for dessert in £3.50. The TripAdvisor user labelled the restaurant as the “worst ever,” calling out the staff’s “awful lack of manners,” and heavily criticising the portions of the three-course menu.

The owner was in a no-nonsense mood. The boss of Shimla Cottage sent a brutal reply to the complaint. It stated, “£3.50 for 3 courses have you no shame? Judging from the waistline of most of your party I could have served them a full cow, and they would still have left hungry.” The response went on to justify the sizes of portions and urged the writer of the review “not to come back.”

Here's the Screenshot:

Twitterati lauded Shimla Cottage's savage response.

However, it appears that it is not the first time that the Indian restaurant has hit back at trolls. One of the Twitter users, after going through several other reviews, noted that earlier too, the restaurant’s owner has taken down criticisms with similar unapologetic responses.

Totally, Unapologetic!

Looking at the responses, we are sure that Shimla Cottage’s owner is never in a mood to entertain brutal comments. Ratings and sharing experiences on online platforms are incredibly helpful. It benefits other travellers who get a fair idea of what to expect from hotels and restaurant. But it does not mean, that customers should misuse the review system. You'll never know if there's a sassy restaurant owner on the other side waiting to roast you right back!

(The above story first appeared on LatestLY on Aug 20, 2019 06:39 PM IST. For more news and updates on politics, world, sports, entertainment and lifestyle, log on to our website latestly.com).