Auckland-born Norrie was facing match point against Facundo Diaz Acosta of Argentina when he lightly tossed his racquet into the air. The racquet struck a woman in a court-side box who was unhurt. Norrie received a warning from the chair umpire and went on to lose 6-2, 6-3 in the first round of the tournament. He reached the final in Auckland in 2023.