KFC Told To Pay INR 12,000 As Compensation for Delivering Chicken Burger Instead of Veg Order
The District Consumer Disputes Redressal Commission of Chandigarh has directed the manager of KFC, Sector 35, to pay INR 12,000 to a city resident for delivering a non-vegetarian burger instead of a vegetarian one.
Chandigarh, August 11: The District Consumer Disputes Redressal Commission of Chandigarh has directed the manager of KFC, Sector 35, to pay INR 12,000 to a city resident for delivering a non-vegetarian burger instead of a vegetarian one.
According to the Indian Express, Anirudha Gupta, a regular KFC customer, and his wife, who is a strict vegetarian, placed an order on May 3, 2023. He ordered a chicken bucket for himself and a classic veg krisper for his wife through KFC’s online app, making a UPI payment of INR 696.59. Uber Charges Rs 1,334 for 8.8 km Ride in Chandigarh, Asked To Pay Rs 10,000 in Compensation After Customer Approaches Consumer Court.
According to Gupta, his wife experienced an unfamiliar taste upon taking the first bite of the burger and discovered it contained chicken. This caused her to vomit immediately due to her vegetarian diet. Gupta claimed that the incident caused his wife significant mental distress.
In response, the KFC manager argued that the complaint was baseless and intended to extort money and defame the brand. The manager stated that the order was a takeaway, collected after being checked on the premises. KFC also highlighted that their packaging clearly distinguishes between vegetarian and non-vegetarian items with specific symbols. 'Haven't Come Across City More Messed Up': Man Books Cab on Uber in Bengaluru, Gets Pickup Point Nearly 20 Kilometers Away and 50 Minutes Waiting Time.
Despite KFC's defence, the commission ruled in favour of Gupta, ordering compensation for the distress caused.
In March this year, the Consumer Disputes Redressal Commission of Chandigarh granted compensation to an Uber customer who was charged an exorbitant fare for a short ride. Ashwani Prashar, hailing from Chandigarh, was awarded Rs 10,000 along with an additional Rs 10,000 for legal expenses after contesting the ride fare of Rs 1,334 for a mere 8.83-kilometer journey on August 6, 2021.
(The above story first appeared on LatestLY on Aug 11, 2024 12:44 PM IST. For more news and updates on politics, world, sports, entertainment and lifestyle, log on to our website latestly.com).