Noida, June 17: Amul, a leading dairy brand in India, has addressed a complaint from a Noida customer who claimed to have discovered a centipede inside an ice cream tub she ordered through an instant delivery app. The incident surfaced on June 15 when Deepa Devi shared a picture of the insect inside the ice cream tub on X (formerly Twitter).

The Gujarat Cooperative Milk Marketing Federation (GCMMF), which markets Amul products, expressed regret for the inconvenience caused and promptly requested Devi to return the ice cream tub for further investigation. Noida's food safety department has also initiated a probe into the matter. Centipede Found in Amul Ice Cream: Noida Woman Orders Family Pack of Ice Cream Through Blinkit, Finds 'Kankhajura' Inside (Watch Videos).

Woman Finds Centipede in Amul Ice Cream

"We deeply regret the inconvenience caused to her because of this incident," Amul stated, emphasizing their immediate response to the complaint on social media. The company's team attempted to contact Devi and met her after 9:30 pm on the same day. Human Finger in Ice-Cream: Mumbai Firm Pulls Stocks From Stores, Stops Contract Manufacturing After Human Finger Detected in Yummo Brand Ice-Cream (Watch Videos).

During the meeting, Amul requested the ice cream tub for investigation, but Devi reportedly refused to hand it over. Amul stressed that without the complaint pack, it would be challenging to thoroughly investigate the issue and comment specifically on the integrity of the pack and supply chain.

Amul reassured customers of the superior quality of their products, produced in state-of-the-art ISO-certified plants that undergo numerous stringent quality checks. The company invited Devi to visit their plant to witness the quality processes in place.

Amul highlighted its reputation as one of India’s most trusted brands, owned by 3.6 million farmers, marketing 22 billion packs annually across 50+ countries, and adhering to the highest quality and food safety standards from over 100 dairies across India.

“We take the utmost care to ensure our products are safe, healthy, and nutritious for our customers,” Amul assured, requesting Devi to return the ice cream tub for a thorough investigation. “Once we receive the complaint pack, we shall investigate the matter from all angles and report our findings,” the company concluded.

(The above story first appeared on LatestLY on Jun 17, 2024 06:05 PM IST. For more news and updates on politics, world, sports, entertainment and lifestyle, log on to our website latestly.com).