Bengaluru: Consumer Court Orders Bank To Pay Rs 5,000 for Harassing Senior Citizen Over Closed Credit Card's Outstanding Due of 35 Paise, Issue No-Dues Certificate
In September 2021, the bank asked Kumar to clear his overdue Rs 35 paise. Even after closing his card, Kumar paid Rs 595, but bank officials did not stop there and sought another payment of Rs 6,000, which the officials said were his pending dues.
Mumbai, September 7: In a shocking incident, a senior citizen was allegedly harassed by a private bank over Rs 35 paise outstanding due of his closed credit card in Bengaluru. Following this, the 68-year-old man reportedly paid Rs 595 to clear the same. However, the senior citizen approached the consumer court when the bank raised another demand to pay Rs 6,000 as pending dues. The consumer court then ordered the bank to pay Rs 5,000 as compensation to the senior citizen for harassing him.
According to a report in the Times of India, the court also asked the financial institution to issue a no-dues certificate to the senior citizen. The incident dates back to November 2019, when complainant Ramesh Kumar PV closed his private bank credit card, which he had used for several years. Even after clearing his bills, the bank did not annul his card. Navi Mumbai: RBI Orders Bank To Pay Rs 5,000 to Mother-Son Duo for Cutting Rs 60 From Their Account Without Consent for Not Maintaining Minimum Balance.
Following this, the senior citizen continued to receive calls from the bank's agents, who demanded clearing the dues. The harassment, which began soon after closing the credit card, continued for two years. Once again, Kumar asked the bank to close his card and put an end to his ordeal. However, they did not pay heed.
In September 2021, the bank asked Kumar to clear his overdue Rs 35 paise. Even after closing his card, Kumar paid Rs 595, but bank officials did not stop there and sought another payment of Rs 6,000, which the officials said were his pending dues. Angered over being harassed, Kumar approached the consumer court and lodged a complaint against the bank and the officer in charge. Bengaluru Horror: Woman’s Live-In Partner Brands Her Two Daughters With Heated Knife, Locals Help Cops in Sending Culprit Behind Bars.
When Kumar's lawyer presented the case, the bank's legal team accepted that a due of 35 paise was pending along with the annual fee. The legal team also told the court that the bank does not issue statements for dues less than Rs 100. As Kumar had paid Rs 595 in cash, the bank's lawyers claimed the other pending charges were cancelled.
(The above story first appeared on LatestLY on Sep 07, 2023 04:05 PM IST. For more news and updates on politics, world, sports, entertainment and lifestyle, log on to our website latestly.com).