Insect Found in IRCTC Meal Box! Woman Gets Rs 10,000 From Indian Railways as Compensation Two Years Later
The woman who had found the insect in her meal also complained that the staff didn't respond well. The passenger, identified as Shalini Jain was traveling from Chandigarh to Delhi on the Kalka-New Delhi Shatabdi on July 3, 2016, along with her two sons.
New Delhi, May 7: The Indian Railways has granted a compensation of Rs 10,000 to a passenger who found an insect in her meal during her journey in 2016. After she lodged a complaint, the consumer redressal forum had ordered Railways to pay Rs. 10,000 to the passenger for the inconvenience. As per reports, the order noted that the passenger had paid Rs. 270 as catering charges but couldn't eat as it had an insect. Moreover, her kids too were deprived of meals."
The woman passenger who had found the insect in her meal also complained that the staff didn't respond well. The passenger, identified as Shalini Jain was travelling from Chandigarh to Delhi on the Kalka-New Delhi Shatabdi on July 3, 2016, along with her two sons. Reports inform that Jain had paid for food but was shocked to find a live insect in the pack.
Reports inform that following the carelessness of the Railways staff, Jain also had sent a written complaint to the Railway Minister on October 12, 2016, but she did not get any reply. It was the consumer court that finally helped her out. Anguished over the bad food quality, the woman informed that even the TTE refused to give her the complaints register.
The Chandigarh Consumer Disputes Redressal Forum observed that this is a serious lapse on the part of the Catering Officials and ordered a compensation of Rs. 10,000 plus refund of the catering charges. According to a report by IndiaTimes, the forum stated, “This is a serious lapse on the part of the Catering Officials especially Supervisor, who miserably failed to supervise the preparation and service of food to the passengers on the train. The complainant has paid Rs 270 as catering charges but could not eat the meal and suffered a lot and even her little kids were deprived of meals during the journey.”'
(The above story first appeared on LatestLY on May 07, 2018 05:02 PM IST. For more news and updates on politics, world, sports, entertainment and lifestyle, log on to our website latestly.com).